At Kingsley Cares, your privacy is a top priority. This Privacy Policy is designed to inform you about how we collect, use, protect, and share your personal information when you visit our website and use our services. We are committed to ensuring the confidentiality, integrity, and security of your personal information, and we encourage you to read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect personal information that you provide to us, as well as information that is automatically collected when you interact with our website and services. The types of information we may collect include:
- Personal Information: When you request information or services, sign up for our newsletters, or complete forms on our website, we may collect personal details such as:
- Name
- Contact information (email address, phone number, mailing address)
- Health information related to the services we provide (with your consent)
- Payment information (for billing purposes)
- Automated Information: When you visit our website, we may collect certain technical information automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Web pages visited and time spent on each page
- Referring website or search engine query
- Cookies and tracking technologies (such as analytics)
2. How We Use Your Information
The information we collect is used to provide and improve our services, communicate with you, and ensure that your experience on our website is smooth and secure. Specifically, we use your information for the following purposes:
- Providing Services: We use your personal information to deliver the home health care services you request, manage your appointments, and provide relevant information based on your health needs.
- Communication: We may use your contact details to send service-related updates, promotional offers, or respond to your inquiries.
- Improving Website Functionality: We analyze the data from our website to improve content, performance, and user experience.
- Compliance and Legal Obligations: We may use your information to comply with legal requirements or respond to requests from government agencies.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, there are certain situations where we may share your data, including:
- Service Providers: We may share your information with trusted service providers who help us deliver services, process payments, or maintain our website. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
- Legal Compliance: We may disclose your information to law enforcement or regulatory authorities if required by law or in response to a legal request.
- Healthcare Providers: If you are a patient, we may share your health information with other healthcare professionals or providers involved in your care, in accordance with applicable laws and with your consent.
4. Data Security
At Kingsley Cares, we take data security seriously. We implement a variety of physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption of sensitive data during transmission
- Secure storage of personal and health information
- Regular monitoring of our systems for vulnerabilities and threats
- Employee training on data privacy and security protocols
Despite these efforts, no method of transmission or storage can be guaranteed 100% secure. By using our website and services, you acknowledge and accept the risks associated with online data sharing.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience and analyze how our website is being used. Cookies are small text files placed on your device that allow us to remember your preferences, improve site functionality, and track usage patterns. You can adjust your browser settings to control or block cookies, but this may affect the functionality of our website.
6. Your Rights and Choices
We value your privacy rights and aim to provide you with control over your personal information. You have the following rights:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If you believe any of your personal information is incorrect or incomplete, you have the right to request corrections.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out: If you no longer wish to receive marketing communications, you can opt-out by clicking the unsubscribe link in our emails or contacting us directly.
- Withdrawal of Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Children’s Privacy
Kingsley Cares does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that we have collected personal data from your child, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.